Collect data from various channels (call center, social media, Google Reviews, etc.).
Acquire data via conversational query recommendations and/or automatic retrieval based on source configuration.
Categorize real-time feedback on products/services/systems, etc.
Analyze feedback in a more granular way (e.g., differences based on occasion, time of day, location, etc.).
Create structured outputs with BI-ready exports.
Get daily reports with highlights on dashboards regarding "voice of the customer".
Enable user to carry out conversations (i.e. ask questions) to "voice of the customer".
Retail, e-commerce, QSR, hospitality, telecommunications, consumer goods, financial services, energy and utilities companies use this tool to listen and act on the voice of the customer.
Collect and analyze employee feedback from various channels (pulse-checks, Slack channel, Whatsapp messages, etc.).
Acquire data via conversational query recommendations and/or automatic retrieval based on source configuration.
Extract common themes, topics, and trends.
Analyze sentiment.
Analyze feedback in a more granular way (e.g., differences based on time of year, location, etc.).
Analyze reflections of changes on the workforce.
Create structured outputs with BI-ready exports.
Get daily reports with highlights on dashboards regarding "voice of the employeer".
Enable user to carry out conversations (i.e. ask questions) to "voice of the employee".
Companies from various industries use this tool to listen and act on the voice of the employee.
Collect data from distributors / stores etc. via any channels (email, WhatsApp, etc.) and in any format (text, voice, etc.).
Acquire data via conversational query recommendations and/or automatic retrieval based on source configuration.
Categorize real-time feedback on products/services/systems, etc.
Create structured outputs with BI-ready exports.
Get daily reports with highlights on dashboards regarding "voice of the field".
Enable user to carry out conversations (i.e. ask questions) to "voice of the field".
Retail, QSR, hospitality, telecommunications, financial services, and automative companies use this tool to listen and act on the voice of the field (distributors, stores, etc.).
Users send text and photos to a WhatsApp account (e.g., the photo of a pit on the road along with the location).
Acquire data via conversational query recommendations and/or automatic retrieval based on source configuration.
Form a database of feedback.
Categorize feedback (e.g., infrastructure, public transportation, safety, environment) based on location, cohort, timing, etc.
Create structured outputs with BI-ready exports.
Get daily reports with highlights on dashboards regarding "voice of the citizen".
Enable user to carry out conversations (i.e. ask questions) to "voice of the citizen".
Government agencies and municipalities use this tool to collect feedback from public and address citizen concerns and recommendations efficiently.